Thanks for shopping with Crystal Habitats! We've provided a general policy page for customer questions or issues. We will try our best to make everyone happy!
Please READ our policies before purchase :)SHIPPING & HANDLING
Shipping & Handling costs are estimated flat rate based on general weight and distance. Everything product will be packed with care and insured (if requested by buyer).Charged too much for shipping?
If it is determined that your shipping & handling cost was less than what we charged, we will:
- Refund difference to your PayPal
If the shipping was more than what you were quoted, we leave it up to our customers's discretion, if they'd like to pay for the difference, of course we appreciate that :)REFUNDS
Minerals are sold as is. If the mineral breaks during shipping, we will either replace or refund. To receive a refund you must mail back your piece that broke.
Stained-glass goods - we will refund or replace if it breaks during shipping.
PICK UPS - I do not allow picks up. Even if you are local, shipping is the only method I use.